We do not accept returns or exchanges regarding issues with size or change of mind. Please ensure the correct size is selected before checkout.
Any sizing concerns, please don't hesitate to email us or contact us through Instagram/WeChat @brickhouse_sneakers.
All our goods are 100% authentic. If any item which has passed our rigorous authentication checks is deemed inauthentic, we will provide you with a full refund, along with all associated shipping costs.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For all returns, the package remains the responsibility of the customer until it is received by Brick House Sneakers.
Once we receive your return, the sneakers will be evaluated as to whether they have been worn before your refund is made.
Brick House Sneakers reserves the right to make the final decision on return cases.